Company Policies

1. Booking Policy

Booking Confirmation:
 All bookings are confirmed only after a signed contract and a non-refundable deposit of $100–$5,000.

No Deposit = No Date Secured:
 If a deposit is not received, the event date is not secured and may be booked by another client at any time without notice.

Add-Ons & Custom Orders:
 Custom add-ons (photo booths, backdrops, prints, props, etc.) will not be ordered or started until a deposit is received. Delays in payment may result in:

  • Delayed production

  • Limited design options

  • Items not arriving in time for the event

Rush Orders:
 If rush production or expedited shipping is required due to late approval or payment, all rush fees and shipping costs are the client’s responsibility.

Final Payment:
 Full payment must be received during the setup process. Failure to pay may result in immediate cancellation without refund.

2. Event Design & Approval Policy

Design Timeline:

  • Initial design input: Recommended 30+ days before event

  • Final approval deadline: 7 days before event

Failure to Approve Designs:
 If no approval is received by the deadline, DJLilC Entertainment may:

  • Choose a design on the client’s behalf, OR

  • Remove the design service without refund

Late Changes:
 Changes requested within:

  • 30–7 days: May incur revision fees

  • 7 days or less: Not guaranteed + may include rush fees

  • 72 hours or less: Not accepted (in most cases)

3. Cancellation Policy

Deposits are non-refundable.

For Events Booked Months in Advance:

  • 30+ days before event: Loss of deposit only

  • 14–29 days: 50% of total balance due

  • 7–13 days: 75% due

  • 0–6 days: 100% due

For Last-Minute Bookings (within 30 days):

  • 14+ days before event: 50% due

  • 7–13 days: 75% due

  • 0–6 days: 100% due

4. Rescheduling Policy

  • Must be requested at least 14 days in advance

  • Subject to availability

  • One reschedule allowed; additional changes may include fees

  • Reschedules within 14 days are treated similarly to cancellations

5. Payment Policy

  • Late fee: $25 per business day (Mon–Fri)

  • Returned/NSF payments incur additional fees

  • Client is responsible for all processing fees

  • Any chargeback will be disputed using the signed contract

Failure to Pay:
 Services may be withheld, canceled, or stopped without refund.


6. Overtime Policy

  • Must be approved before event end time

  • Billed hourly

  • If not approved, services will end at contracted time

7. Setup, Access & Delay Policy

Access Requirements:
 Client must provide access:

  • As early as 1 day before, OR

  • At minimum 1–2 hours before event start time

Delays:

  • Setup delays caused by client or venue do not extend performance time

  • No refunds for lost time

Early Teardown Preparation:
 To ensure timely exit and staff safety, staff may begin partial breakdown of non-essential equipment before event end time.

Early Event End:
 No refunds or discounts if the event ends early.

8. Power & Technical Requirements

  • Client must provide safe, grounded, and reliable power within reasonable distance

  • DJLilC is not responsible for outages, overloads, or faulty circuits

Additional Equipment:
 Generators, extension runs (snake), or distribution boxes (spider boxes) must be:

  • Provided by client, OR

  • Requested in advance for additional cost

Power Failure:
 Interruptions caused by power issues do not qualify for refunds.

9. Equipment & Damage Policy

  • Only DJLilC staff may operate equipment

  • Client is responsible for all damage caused by guests, vendors, or venue

  • Includes spills, drops, theft, or misuse

10. Safety & Right to Refuse Service

Services may be stopped immediately if:

  • Environment is unsafe

  • Guests are aggressive, intoxicated, or disruptive

  • Equipment or staff safety is at risk

No refunds will be issued.

11. Vendor & Venue Interference Policy

  • Not responsible for interference from other vendors

  • Not responsible for venue restrictions or limitations

12. Timeline & Client Responsibility Policy

  • Final timeline due 7 days before event

  • DJLilC will make reasonable efforts to stay on schedule but cannot guarantee timing due to delays outside of our control

Client is responsible for delays caused by:

  • Late start

  • Missing details

  • Poor coordination




13. Music & Content Policy

  • Clean/explicit preferences must be stated in advance

Explicit Content:
 If explicit (“dirty”) music is requested, the client must sign a content acknowledgment form releasing DJLilC from responsibility.

  • DJLilC is not responsible for guest song requests unless restrictions are provided

14. Weather Policy

  • Outdoor events require proper covering (tent, shade, etc.)

Unsafe Weather:
 Services may be paused or stopped if conditions are unsafe

Weather Acknowledgment:
 If weather is a concern, client may be required to sign a weather responsibility form acknowledging all risks

No refunds for weather-related interruptions

15. Force Majeure Policy

Includes but not limited to:

  • Weather

  • Power outages

  • Emergencies

  • Government restrictions

Rescheduling may be offered; refunds determined case-by-case.





16. Refund Policy

No refunds for:

  • Client delays

  • Guest interference

  • Venue issues

  • Weather (if event proceeds)

  • Failure to follow policies

17. Photo Booth / Add-On Policy

  • Props and equipment must be used properly

  • Damage or theft will be charged

  • Print/session limits are based on selected package

18. Travel & Distance Policy

  • Travel fees apply outside service area

  • Long-distance events may require lodging

19. Parking & Load-In Policy

  • Client must provide safe parking and unloading access

  • All parking fees, tickets, or citations are client responsibility

20. Insurance & Liability Policy

  • DJLilC is not liable for injuries or damages caused by guests

  • Event insurance may be required for large events

21. Media & Marketing Policy

  • Event Media Usage: Photos or videos taken during events may be used for promotional purposes. Clients who prefer not to have their event publicized must notify DJLilC Entertainment in writing prior to the event.

  • Privacy Assurance: Client and guest information will not be shared with third parties without explicit consent.


22. Agreement Clause

By booking DJLilC Entertainment, the client agrees to all terms listed above. Failure to comply may result in termination of services without refund.

23. Legal & Collection Policy

  • Client is responsible for all legal, collection, and court fees related to unpaid balances

  • Agreement is governed by the laws of the State of California

24. Indemnification Clause

Client agrees to indemnify and hold harmless DJLilC Entertainment from any claims, damages, or liabilities arising from the event, including actions of guests, vendors, or third parties.


These policies ensure a professional, smooth, and enjoyable experience for both DJLilC Entertainment and its clients. By adhering to these guidelines, the company commits to delivering exceptional service and memorable events.